Privacy policy
PRIVACY POLICY
Last updated: October 17, 2025
OVERVIEW
This Privacy Policy describes how Haglyn Ltd (“Haglyn”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website or otherwise interact with our services (collectively, the “Services”).
Haglyn operates this website and online store to provide customers with a secure and reliable shopping experience. Our store is powered by Shopify, which enables us to deliver our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. This may include:
Contact Information: Name, billing address, shipping address, phone number, and email address
Payment Information: Payment method details, transaction confirmations, and billing information (processed securely by payment providers)
Account Information: Account credentials, preferences, and settings
Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged
Communications: Messages or inquiries sent to us, including customer support communications
Device & Usage Information: IP address, browser type, device information, and interaction with our website
SOURCES OF PERSONAL INFORMATION
We may collect personal information from:
-You directly, when you place an order, contact us, or use our Services
-Automatically, through cookies and similar technologies when you browse our website
-Shopify and service providers that support our operations (such as payment processing, shipping, and analytics)
HOW WE USE YOUR PERSONAL INFORMATION
-We use your personal information to:
-Provide, operate, and improve our Services
-Process orders, payments, returns, and refunds
-Communicate with you regarding orders, support requests, or updates
-Customize your shopping experience
-Prevent fraud and ensure platform security
-Comply with legal obligations and enforce our policies
MARKETING COMMUNICATIONS
With your consent where required, we may send promotional emails. You can unsubscribe at any time using the link provided in our emails. Transactional and service-related communications will still be sent when necessary.
HOW WE SHARE PERSONAL INFORMATION
We may share your personal information with:
-Shopify, which hosts our online store
-Service providers who assist with payment processing, shipping, analytics, and customer support
-Legal authorities, where required to comply with applicable laws or legal processes
We do not sell your personal information.
SHOPIFY’S ROLE
Our Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve its services. Information may be transferred to countries outside your location. For more details, you may review Shopify’s Privacy Policy at https://privacy.shopify.com.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.
CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
DATA SECURITY & RETENTION
We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
YOUR RIGHTS
If you are located in the United Kingdom or European Economic Area, you may have the right to:
-Access your personal information
-Request correction or deletion of your personal information
-Object to or restrict processing
-Withdraw consent where applicable
-Request data portability
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred and processed outside the UK or EEA. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your data.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
CONTACT INFORMATION
If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us:
Haglyn Ltd
📍 71–75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
📧 info@haglyn.com
📞 +44 7429 601731 (WhatsApp only)
For the purposes of UK data protection law, Haglyn Ltd is the data controller of your personal information.